The purpose of the user satisfaction surveys is to gather feedback from users in order to identify the follow-up measures and actions to be taken to improve the quality of the services provided by WIPO, and to measure the level of user’s satisfaction.
An external service provider – BERENT Deutschland GmbH – has been appointed to help WIPO perform the survey and data analysis.
Neither WIPO nor the appointed service provider will use your personal data for any other purpose than carrying out the survey and collecting, aggregating and further analyzing the results thereof.
Participation in the survey is voluntary.
The personal data we process was collected by WIPO because you have been a user of WIPO services or because you have contacted WIPO about its services.
The data further collected and processed through satisfaction surveys are related to:
The data collected will be available to the internal WIPO authorized staff (Customer Experience Section) in charge of analyzing the results of the survey. Also, the external service provider will collect the results of the survey and analyze the raw data in order to perform statistics and figures in collaboration with the Customer Experience Section.
From your responses, we will produce a statistical report. This report will contain the results from the survey in an anonymous and aggregated form. It will be provided to WIPO Management.
No personal data will be transmitted to parties which fall outside the recipients and the legal framework mentioned herein. The data are not used for any other purposes nor disclosed to any other recipient.
WIPO and the service provider have implemented security controls as appropriate to protect your personal information, which is currently securely stored in the service provider’s data center.
You have the right to access, rectify and erase your personal data by submitting a written request explicitly specifying your request.
The data collected from the survey is retained for the period necessary for the duration of the data processing purposes mentioned above (no more than 24 months). Upon expiry, the data is then irrevocably deleted through secure data wiping processes.