WIPO User Satisfaction Surveys

As part of our results based management framework, we conduct biennial online surveys aiming at monitoring the level of satisfaction of our users in the intellectual property area. Data collected through these surveys guide us to improve our services.

These surveys are sent to users of WIPO services  or users who have contacted WIPO about its services.  The surveys are conducted by BERENT, an independent research agency on behalf of WIPO.

In 2021 and 2022, WIPO will launch user satisfaction surveys for PCT, Hague and Madrid services areas. We will contact only a selection of users based on their profile and their use of the systems.

We would like to take this opportunity to thank all our customers for taking the time to respond to our surveys.

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